I'm like my criticism was completely ignored and deemed small.
Below is just a mail I obtained in the Agent of Keller Williams, Mrs. Kim Jean in regards to a criticism I submitted on a single of her brokers, Angie Kearns Richards. Below this mail is just a backup of the initial mail that I delivered to her detailing my criticism.
From: Kim Jeans [mailto: [email protected]]
Delivered: Friday, January 15 2:17 PM
To: [email protected]
Cc: [email protected]
Subject: RE: Criticism on Angie Richards
Ms. Clark -
Thanks greatly for the e-mail this morning and I would like to first state so just how genuinely sorry I'm for the damage. I examine your mail inside itis whole and paid attention to the voice-mail many times. Please realize that I've usually recognized Ms. Richards to be always a skilled in her area and actually, have usually discovered her with an amazing center on her customers. Should you thought something lacking that, again I'm genuinely sorry. I had been ready to talk at size with Ms. Richards this morning and wish that every problems have already been solved. Please realize that Keller Williams aims to become the very best available in most region including customer support, customer treatment and associate professionalism.
I had been ripped on Ms. Richards mail reply and realize that Ms. Richards won't maintain further contact regarding signage or every other supplies for the record. We certainly desire you the very best and that I am actually a telephone call away must I have the ability to be of ANY help you.in the event you desire to talk to me straight, please feel liberated to contact me anytime at 678-631-1776. I actually do think that whilst the Group Head of our workplace, it's particularly my part to make sure that our customers and affiliates are well-cared for and I really imply that. You'll discover that I'm among the kindest people you'll actually satisfy and fast to react to any need/demand.
Please allow me to understand you've obtained this concept and realize that I'll actually be hoping for the household as well as your reduction as you are able to start to repair in these trying situations.
Most appropriately yours,
Ellie Trousers
Team Leader
Keller Williams Realty Trademark Companions
2651 Texas Freeway
Marietta, GA 30064
"Developing, Profit-Sharing and Increasing the Club, Everyday!"
Original Message
Date: 01-15 13:03: 26
From: [email protected]
To: [email protected]; [email protected]
Cc: [email protected]; [email protected]
Subject: Criticism on Angie Richards
I simply obtained a genuine troubling and unprofessional concept in one of one's brokers and that I am really upset. Ms Richards named me and was worrying of a indication that no body has observed, as well as that I had been overlooking her and never returning her telephone calls. She suggested that I'd return others that we am conscious of. Ms. Richards was attempting to short-sale a home for me personally, nevertheless when my mom got really sick after which handed down December 3rd, I informed her to your investment entire point since I couldn’t focus and that I didn’t wish to abandon my mom to cope with another thing. Obviously Ms. Richards didn’t provide a awful about that and also the concept she simply delivered me demonstrates that. I agreed to provide her the $15 bucks for that awful indication and he or she responded:
You are able to follow the hyperlink to listen to the orig concept quit on my voice mail was:
Http://m. Youmail.com/mobile/audio/W0JAZDMyZGYxNTI3NTY0Nzg5MHwxfG9wdC11bmlxdWUtaG9zdC1pZA=e. Mp3
Me to Angela Richardson (678) 698-0134 - cellular
1/15/10 12:04 PM 14 units previously Inbox
Me: I quit you a note in your voice-mail, for somebody who believes that somebody is overlooking them, you sure did not answer your telephone. But no indication was left within the lawn, who actually was suppose to create it did not. But because it indicates soooo much for you that you simply cant I would like to MOURN the increasing loss of my Mom in peace, I'll send you the $15 Awful Bucks. Simply send me the handle. 11:59 AM
Angela Richardson: That Is company! You are able to push your DARN $15 and mourn in the same period! Did not answer your phone since I mentioned everything. 12:03 PM
Me: Surely Got To heck! 12:04 PM
Angela Richardson: Happily 12:04 PM
Conserve Notice
Stop
Remove
Deliver
Stop
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At that time due to her disrespect I informed her to visit heck, and he or she said happily. This isn't the way in which an agent must behave, childish, and unprofessional, and undoubtedly heartless.
At this time, any more conversation is recognized as nuisance and that I can happily record charges. Her quantity continues to be taken off my checklist and that I recommend her to complete exactly the same.
Also I would like to state, when somebody looses somebody near and unique for them, they don’t desire to be troubled without any one particularly company. They simply wish to have their relatives and buddies around. Obviously she's a individual trigger if she wasn’t she'd understand this. I've a telephone record of individuals who've been texting and calling me, however they state phone me when you are able, not you're ignoring me. Additionally, I don’t consume, rest, and make use of the toilet with my phone-in my palm like she probably does.
Thanks
Angela L. Clark
678-561-6889
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