I signed up for a trial membership and cancelled a day before it was over by leaving a message at the phone number specified on their website for cancelling. Someone called back the next day even to confirm the cancellation.
Three months go by and I decide to pay off my credit cards and close accounts that overcharged fees and had high interest. After my account had been closed I received a statement with LEARNING ANNEX on it trying to collect 39.99. I hadn't been paying attention to my statements and when I looked back at them I found 4 months of TLA fees on my card on a trial membership I cancelled.
That's not the rip off though. My phone records will act as my evidence if necessary. I have called this company 6 times since last winter to get this settled and have on each occasion received 6 different nonsense answers with the voice on the other end claiming I would get a check and to wait 2 times for over a month, another time I was told to email my info and I would hear back, I was told they could only authorize 1 chargeback to my account and I would have to call back to talk to this manager or that one. One time while I was giving my info, the call just straight hung up on me.
I think this company should be ashamed they treat people like they are stupid and waste their time. I absolutely cannot see how they are still in business. It may only be $120.00 plus interest at this point, but it is my $120. And if it means going to court I will get my money back. I have been very nice on the phone and have been treated like dirt and I am over it. It should be illegal to run your company like some shoddy insurance company that denies claims leaving sick the people they are supposed to protect. Gross.
0 comments