Complaint / Review
Kool Telecom, Ltd-kooltel America Mth, Oan, AT&T
Kool Telecom, Ltd-KoolTel America Mth Ripped off my 80 year old mother. They charge her 54.25 on her Att local phone bill for internet services. My mother does not have a computer or internet servic

My 80 year old mother was charged fifty four dollars on her local Att phone bill for internet services. She does not have a computer or internet service. The billing was done thru a 3rd party biller called OAN services. They have a contract with Kool Telecom, Ltd to handle their billing. I contacted att and was advised that by law they have to accept 3rd party billing on the local bill and I would have to contact the company directly to receive a credit.
I contacted Kool Telcom and was advised that it was a billing error and credit would be issued in 2-3 billing cycles. My mother also had charge from Infocall, LLC and I was told to contact them at a different Telep. Number for credit. They also claimed it was a billing error and the neither account was under my moms name.