PODs call center employees are COMPLETELY unable to help with anything. I ordered a POD for storage on a commercial jobsite, and was told it was not a problem to set up an account and be invoiced. At that time, I requested a W9 and an invoice. After 3 requests, I finally got each after several delinquent notices which started from the day the pod was delivered. When it came time to remove the pod, they would not schedule until payment was recieved, and would not provide an address to overnight the payment to other than the local branch. However, you can not call the local office to verify that they recieved it because they will not provide the number. But they did say that they would make a note on my account-well that REALLY helps!
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