I am also going through a similar situation. Ordered magazine on 05/06/08 and have not received a single issue. I have been told that the subscription needed to be reprocessed. Blah blah blah. Finally, I checked this company on the VA BBB and they have a rating of "F." Also, listed there are alternate phone numbers; I am actually on hold for the Customer Service Director as I type. I will include the link to VA BBB.
Http://richmond. BBB.org/WWWRoot/Report. Aspx? Site=85&bbb=0603&firm=37016799
I called the 434-817-1800 number. I also called the publisher of the magazine I ordered and discovered there is in fact no record of any subscription. I was also told that there are numerous complaints with Harris Publishing regarding Magazine City.
I just now spoke to the director and was assured a refund by wednesday of next week. Good luck to all and I hope this helps. BTW, the directors name is Ms. Saris (I am not sure of the spelling on this. Simply spelling the name phonetically as it sounded to me... Best bet is to simply ask for the Director of Customer Service)
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