Usacomplaints.com » Miscellaneous » Complaint / Review: MPell Solutions/Gas Rebate - Slow... Painfully slow. #534158

Complaint / Review
MPell Solutions/Gas Rebate
Slow... Painfully slow

On March 20th I purchsed 2 extended guarantees for my 2 cars from Carchex. Among the bonuses provided using the purchase was $100 per-vehicle of free gasoline. On Carchex site, I had been ready to obtain the refund forms. Among the conditions created based on the 'little printing' was the types couldn't be posted until 45 times from purchase after which there is merely a 30 screen to state. At their demand I waited more than 45 times and on 5/12/09, I delivered the two types, a duplicate of my identification and guarantee overview pages.

By 7/17 I'd not noticed and named them. I had been informed they required and were awaiting agreement from Carchex to mail-out which MPell waits an additional 6-8 months before they approach statements.

I called Carchex, talked to my repetition Mark Sheridan and he explained which was not the case. There is NO reason to wait. I named MPell back and was informed actually the paperwork simply got inserted in to the program.

14 days later, I obtained 2 models of deals. Each collection had 4 deals dated 8/19,9/19,10/19 and 11/19. The directions described that every month no later than thirty days in the day about the voucher, I'd to send one voucher, a duplicate of the guarantee overview site along with a gasoline bill per-vehicle dated after 19th for a lot more than $25 and that I could be shipped a check.

I shipped the initial 2 statements (2 various vehicles remember) with the paperwork 8/26. I followed-up 14 days later to check on they'd obtained the statements. They explained they'd and were prepared 9/4 and were waiting to ship.

I received 2 inspections lastly 10/19 for that first group of statements. The 2nd 2 statements were shipped 10/01. I'm still awaiting the cash.

The 3rd 2 were shipped 11/6. Still waiting. The ultimate 2 were shipped 12/7. Still waiting.

To conclude: Our purchase was 3/20/09. First check acquired 10/19.7 weeks later. Nothing else obtained up to now - I'm assuming I'll be getting others sometime later on...

I will actually state, I've never needed to leap through a lot of hoops to obtain anything currently guaranteed in my experience. Clearly lots of people wouldn't possess the period or persistence to remain on top of this and that's what MPell depend on.

As of this price, accepting I obtain all my inspections from MPell, it'll be nearly annually from purchase to satisfaction of refund.


Offender: MPell Solutions/Gas Rebate

Country: USA
Site:

Category: Miscellaneous

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