I took my car to this dealership in the afternoon of Monday Nov 4/ 2009. My car had died down on the highway on thanksgiving day and I had to wait until monday to have a tow truck take it to this establishment on Monday since they were closed the whole weekend. Monday morning I called Di Blasi and this gentleman told me to take my car to the shop and so I did. I left it in the shop at or around 3pm. When I delivered my car I gave him the card of my extended guarantee company which had my information and the phone number of "Tier One Warranty" which is the extended guarantee company, and I asked him to call them regarding the price of the repair. He asked me if they paid with credit card and since I did not know I told him that I did not know; however, it seemed to me that he typed the information of the company in the computer. The following day Dec 1, I called back in the morning and I asked for the status of my car, the same individual told me that the car had been taken to the shop and that he was going to call me later on that day to let me know the status, he never did. The following day Dec 2nd, I personally went to see what was going on since I did not received any phone calls and I did not know what was the issue with my car. I got there at or around 12:30 pm and the one who was at the counter could not tell me what was the status of my car but told me to wait until the mechanics come back since they were out to lunch. After waiting for another 40 to 45 mins, the same guy called the mechanic to find out what was the problem with my car. He then told me that the mechanic still had to finish checking the car because the battery wasn't charging and he was going to check if it was a short circut or the alternator or something like that. Mind you i had already spoken to mr mike the day before and he had told me that my car was already in the shop and that he was going to let me know about its status later on on that day. I was mortified because the car had been already in the shop for almost two days and they still hadn't even finish checking it out much less repairing it. I asked this gentleman, just to make sure, if he had the information of my extended guarantee insurance company, and he just told me he did not have it. He did not even have my current phone number, at this time I'm feeling like I should have taken my business somewhere else, but it is too late I'm already in the hole. I was told that the mechanic was going to call me later on to let me know about the status of my car and so I just went back home. Later on a mechanic called me and told me that what my car had a deficient alternator or something to that respect. He told me that I had to sign an invoice in order to send it to my insurance for them to approve the payment of the service; however, He said to go back the following day since he had to do the invoice and It was to late for me to go over the same day, and so I went the following day Dec 3rd early in the morning and signed the invoice in order to have this nightmare over with. Later on on that day i called back Di blasi and I was told that they were waiting for the part of the vehicle and for the payment from my insurance company; morever, I was told to check on the following day. Dec 4, I called Di blasi back at or around 1pm since they did not bother to call me back to tell me the status of my car. I was told by a gentleman that the part of my car was there already and that they were only waiting for my insurance company to pay them and that the car was going to be ready later on on this day, since I did not want to wait for any more days to get my car back, I called the insurance company to ask them what was going on, to find out why they had not pay yet. My insurance company told me that Di blasi had told them that Di blasi had made a mistake on the bill and that they need to redo it or fix it or something like that and that they were only waiting for Di blasi to fax them back the updated bill. I called back Di blasi and I was told that they had faxed the updated bill like fifteen minutes ago. It was like around 1:30pm on friday. At 3pm I called the insurance company and I was told that they had already paid Di blasi and the one to whom they had spoken to was Mr Mike, and so I called back Di blasi hoping to be told to go over and pick up my car since it had been already a week in the shop, to my surprised i was told by Mr Mike that the car was not going to be ready for today "Friday" and that it might be ready possibly the follwoing day Saturday or on Monday. I'm in disbelief at this moment. I had been waiting for five days already and the only problem my car had was an alternator and besides taking forever to fix it i'm been told that I still had to wait longer. I told Mr Mike that my car had been in the shop since monday, to what he told me in a dismissive manner that he knew that but that my insurance company did not pay them until "today" and that that was the reason it was not going to be ready and that the following day the business was going to be open only half day and that he wasn't sure they were going to be able to fix my car. Never mind I had already been told by another staff that my car was going to be ready today and that they were only were waiting to be paid. I feel that Di blasi needs to pay more attention when giving customer service and avoid playing with their customers' time. It is dissapointing to step in a business that do not care; first of all, the same individual tells me that my car is in the shop on Dec 1 and that he was going to call me to let me know the status later on that same day, he never did, he did not even had my phone number on record and so the thought "I was being blown off" came to my mind. And so after i had been waiting for full five days the same guy is telling me that I had to wait longer because my insurance company payed them late and that even the following day I might not get my car because it was ONLY A HALF DAY SHIFT!!! Any person with common sense would think " since this guy had been waiting already for five days to have the alternator fixed, at least should I give him some priority for his aggravations"? And to top it all he told me that HE WAS GOING TO CALL ME as if that ever happens. I used to do business with the Di Blasi on an current basis. Always taking my car there for my maintenance service but with this experience "sour" I'm looking forward just to have my car back and never ever come back. Di blasi can keep his dismissive actitud toward customers and I'll take my business somewhere else. I'm writing this letter hoping to be able to pick up my car tomorrow saturday. I hope it is not only a wishful thinking.
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