Below is a letter I sent to Trane back in '07. Another couple of years have passed and now I am really tired of this product. You can't clean the collection cells back to their original white color so how effective can they be if they are stained and dirty? Vacuuming doesn't work. Rinsing doesn't work and you can't even use mild soap like Seventh Generation or Dr. Bronners. I use a styrofoam packing peanut to clean the field charger electrodes. I want Trane to replace the collection units with clean one and show me the method to get them back to bright white each time they need cleaning like they were when new. And they should refund my money for misrepresenting a product that isn't easy to clean and carries a warning label "CAUTION SHARP EDGES THIS PART IS NOT SERVICEABLE BY THE HOME OWNER". It doesn't sense the dirt level as the original brochure stated. I have bought my last Trane anything.
07/15/07
Jeff Weller
20455 NW 13th Street
Dunnellon, FL 34431
Trane
PO Box 9010
Tyler, TX 75711-9010
Attention: Dale Green, VP Marketing & Sales
Marty McKown, VP Quality & Six Sigma
Gentlemen,
I’m writing in response to the safety notice letter I received affecting this piece of junk CleanEffects unit I was sold. We had an XLi19 unit (10 year extended warranty) installed in our home in early 2006 as part of a $500K renovation. Our dealer – Terry Bowers (the only link to Trane that I have any confidence in) suggested the CleanEffects unit. To avoid unnecessary construction debris getting in the unit and due to limited availability we had a pleated filter installed until we actually moved in a few months ago.
Your presale brochure describes the ease of cleaning and how the system senses the dirt level. I will be sending a copy of your brochure to the Florida AG’s office as there is no question in my mind that your literature is deceptive and misrepresented this product.
It is not easy to clean. The charging unit electrodes are supposed to be cleaned by a technician.
Are you people delusional or just disdainful of all consumers?
If I have to call and pay a technician how is it easy to clean?
It does not sense the dirt level. It measures total run time and changes the lights on the clean/dirty light bar display as a function of that run time. So assuming equal runs times - a consumer with a household of smokers, cats, dogs and dust will see the same display as a non-smoking, no pet home. This is what you considering sensing the dirt level? You people should be ashamed of yourselves. What a joke. Yes I know that your brilliant system allows customizing the cleaning intervals – but that is totally subjective and since you can’t get the pre-filter back to its new white condition – how do you know when it is really clean?
The instructions I received for this unit are hilarious.
The instructions recommend vacuuming the unit. It does not vacuum clean. The plastic remains dirty. According to the instructions you can’t use any chemical cleaners on the plastic and then wash it. You can only use plain water. My first cleaning attempt took days to dry and that was with high power fans blowing on it 24 hours a day.
Companies like yours show incredible disrespect for the intelligence of the buyers of your products. I am getting ready to have Bowers Heat & Air install a heat/cool unit in my 3500 sq. Ft. Workshop – one thing is for sure – it won’t be a Trane product going in there.
The salutation in your recall letter reads “customers expect only the best from Trane. Our heritage is built on quality and reliability – that is why we are taking this action.”
As is so often the case these days – your tag line is just that – a line.
As far as I am concerned you people are out and out liars and you should be embarrassed by your actions. I shop very carefully to avoid Chinese made goods and try and buy American whenever possible. Your corporate behavior is what has helped the Chinese gain a greater and greater stranglehold on US buying habits. Grow up!!!
There is no need for a reply.
I don’t respond well to bullshit.
Sincerely,
Jeff Weller
Dunnellon, Florida
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