JP Morgan Chase is stealing money from their customers and the government. After being bailed out by our tax payer money, they instead of serve the people who bailed them out, they continue to steal money...
This is my personal experience with them besides 1400 plus other reports...
After a several unrecognized charges on my checking account between $200 to 300 each, I have contacted Chase claim department and reported these charges as unauthorized and fraud. Their customer service told me that there was nothing they could do. I then requested to have further charges from these processors blocked.
One week later, 25 similar charges from multiple proccessors off shore appeared on my account. I then called them again. The customer service again told me that nothing they could do except sending me an affidavit form to dispute these charges and hung up.
2 days later, 10 more charges appeared on my account. Total of $7,000 plus dollars were withdrawn from my account over the course of 2 weeks. This time, I went to the local branch to seek help. The branch assistant manager, Mr. Saul Lagos told me that there was nothing he could help and resolve. I demanded him to call the claim department while I was at their branch. The customer service got on the phone and refused to give me her full name. She identified herself as "Jill." I then asked her politely for her last name. She refused to reply to my inquiry and transferred to her "supervisor, " who again was very rude and accused me that I asked his employee for her personal information. I explained to him that I just want to know who I spoke with. Once again, I asked him for his name. He introduced himself as "Robert" and again refused to give me his full name. I was at awed for their unprofessional behaviors (unless they are celebrities like "Madonna or Cher" they should be known by their first and last names.)
"Robert" again told me that there was nothing they could do for me and hung up. I asked Mr. Lagos, the branch assistant manager if I can have the affidavit form or Federal regulation form E to fill out these dipute charges. He has no idea what I was asking for (!) I was then asked to authorize my lawyer to speak to them in regards of my account, he said that he could not do that either. After a long discussion, reasonning and begging him for his understanding of my situation, he promised to look into a way to resolve this issue and would have his assistance to contact me the next day.
I have not heard from Chase claim department, Mr. Lagos or received any types of form from Chase.in the mean time, I have negative balance on my account and continued to watch these charges appearing on my account.
I'm going to fight for my right and will make a complaint to the state department of financial institution and the Comptrolled of the Currency Administrator of National Banks. I will also report them to NBC dateline, CBS 60 minute, ABC 20/20, the Newyork time, The LA time etc.
I urge anyone who shared the similar experience to speak out and report JP Morgan Chase to above institution. I believe if there is enough complaint of this bank, we can prevent JP Morgan Chase to continue making their profit by stealing money from the poor and hard-working people! As a physician and surgeon, I believe in doing the right thing. Therefore, the right thing to do is to STOP THIS MUDGER, THIS RAPPIST!
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