Ordered poinsettia for special person. Got email it was sold out & they substituted food basket. Didn't want to send food for several reasons! Didn't order food! Policy says they substitute w/similar item. Food isn't a plant/flower! After many tries, never got response from #888 or LiveChat. "Call Me" link on website is broken. Sent 3 emails & finally got call next day saying "too late to change, tell recipient to reject delivery to get refund." That's the solution??!! Bloomex couldn't call me to discuss substitution options without involving my recipient? Ridiculously bad service!!!
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