Complaint / review text:
We were told by the coniving sales rep Michael Brazio that we would be reimbursed for our Early Termination fee to leave our then current merchant service and receive better fees if we used their machine as we owned our own. We did the switch and the cost is more, they never reimbursed the $250 ETF and now they say it is $930 to leave them, but for our inconvenience they will bring the $930 down to $295 to leave. What a joke! We tried to contact Michael and he said he was no longer with the company and that we would have to contact them, that he was in a legal battle with them. We contacted NAB and they said Michael was an independent contractor and that he was no longer representing the organization for falsehoods such as this, that we would need to take it up with him. (NAB has no record of this conversation, convenient) Then when we called them back to complain and try and reach someone who actually knew that they could get into trouble with the FTC and the ATtorney general for deceitful practices, they then told us that we did not meet the criteria of the $10k-$15k a month to receive that reimbursement.
I would have never signed a contract had they told me the truth that the reimbursement for the ETF was contingent up on doing transactions of $10k-$15k a month! We are a small salon with maybe $100 a month going thru the machine as we ALSO had all of our stylists sign up their accounts with NAB!
We were totally scammed by Michael Brazio I think his name was. I spoke with 2 seperate people yesterday for 2 hours and they both had the attitude of "oh well, you signed a contract" and kept trying to argue with me. They told me that they have no clue what the sales people offer as customer care does not communicate with Sales, that had we called in and verified what we were told by the sales reps that we would have been educated at that time.
WHAT? So I would have to call in to "verify" that their sales reps are being forthright? That is senseless! They told me they are not "privvy" to any conversation, only what is in writing via the contract and their notes, yet their notes did not show that I called in and complained in march. They said that since they were not on the phone with me and the sales rep, that they have no way of verifying if what I am saying is true.
Then they tried to say that I had 45 days to cancel my service from the date of the contract. Had I known in the first 45 days that their word was garbage and that they bait people with promises and "promotions" that they never intend to pay out upon I would not have signed their contract! I would not have knowingly put myself in a predictament where I would owe a seperate company $250 dollars (where I paid $35 a month for service where I owned my own equipment) to a company that I pay $55 a month with a $935 early termination fee, where I "rent" the equipment and have less than mediocre customer care?
This would not be tolerated in the cell phone industry, in the phone industry. Why are these merchant services able to do this? NAB is THE WORST MERCHANT SERVICE I HAVE YET TO DEAL WITH!!!
If I could help anyone who is ever starting a business. Or looking for a merchant service, DO NOT DO BUSINESS WITH NorthAmerican Bancard!!!