Complaint / review text:
Opened a merchant account. I explained to the salesman that I was a very small businessman and I did not know whether I would be in business for 1 month, 3 months or forever. I explained I would be doing internet sales and point of sales. The sales rep did not explain they were setting me up with 2 accounts. This cost an additional $30 per month. From my understanding it was a month to month contract but as I found out that was not the case. I did not need 2 accounts or a 5 year contract! When I tried to close one of the accounts, I was told it was on a 3 or 5 year contract-no one knew for sure. To get out of a contract it was going to cost me $25 per month per contract for 3-5 years depending on who I spoke to. After trying to resolve the issue many times with customer service, they said I could cancel one account now at no charge. My sales rep said he would work with me in 2010 to resolve the other account. I felt like I was caught between a rock and a hard place, so I agreed. They email me a cancellation letter and nowhere did it state that I would be charged. So I contacted Nancy (a supervisor) at Merchant One and told her I would not sign this until she sent an email confirming that I would not be billed. Her email stated Kelvin-I have attached a cancellation form. Please note: Your business will not incur any penalties for terminating one account because you still will have one active merchant account with us. Thank you. Within 24 hours of faxing the cancellation letter, Merchant One took $800 out of my account. After this I was no longer willing to wait another month to work on the other account. I contacted Merchant One immediately. They admitted money should not have been taken out of my account and said it would be replaced in 7-14 business days. That is great that they will return the money but now I have overdrafts and other fees acquiring. I no longer had money for a show that I wanted to do, I was hoping to get some sales before Christmas, well that never happened. The money was finally returned but it has cost me in many other ways. Merchant Ones excuse for taking the money was that I did not send the fax to the right person. I believe the sales rep said what he needed to say to get me to sign and once I did, all the terms changed. I signed up for a $25 per month account and got a nightmare.
Summary: Lied to andor neglecting to disclose terms & agreements of account (s) Poor response from customer service Unauthorized monies taken from account after email says it will not happen Poor response from messages or emails