I have never came across a set of unprofessional, uncaring, deceptive set of people as I have when I joined SMC. The telemarketer who contacted me did not give all the facts about the business... I was told I had a 60 day money back gaurantee, but when I called to cancel after 30 days... I was told it was a 30 day trial in which I would not be refuned my money if I failed to return the kit with in the trial period... I explained to them that was not what I was told and they completely dismissed the fact that I was disputing the information I was given which totally threw-me. I then decided to return the kit... Low and behold the next day I was hit with a fee throwing my account into overdraft. Immediately I called and told them I was disappointed with their business practices... The customer service rep was totally unprofessional. I asked to speak to her manager to state my case with him... She refused... I told her she cannot deny me the right to speak to her supervisor she... Sputtered something then redirected me to a filled voice message box... I wont go into further details... But the whole experience had me acting out of character. Before that the customer service and the so-called business mentor was so unprofessional... They were sinical when you didn't understand right away. They are not trained to handle dissatisfied customers... But anyway... The next day I received a contract in the mail... (WHAT!!!) I did not know I was in a binding contract. I called them again... The rep frustrated me even more... She was making implication that I was the one not telling the truth because all the staff have to read from a script. I'm like... You guys have gotten close to a 100.00 from me and the only thing I have received from you guys are unprofessionalism, deception, and a bad attitude. I will do whatever it takes to bring this mickey mouse business down!
Mml
Middletown, New York
U.S.A.
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