For 3 days I have been calling to disconnect service. The "system was updating" and they had no access to records. Three days to "update systems?" When I finally got through, the agent told me there was no way to back credit me.
The boxes were actually removed by me on the 6th, but I only want credit from the 7th, when I tried to notify them. They wouldn't take a request and process it when they got their "system" back.
I find the agents to be robotic in their responses. The company really needs to empower the agents and make their customer service more flexible.
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