This company will rip you off! Stay away from them. My air conditioner was running all day and night and my upstairs was in the 90's so in the 10 years I have been living in this house this never happened & I new something was wrong. I called Air Tigers talked to Sheila (says she is part owner) made the appointment for Wed June 24 at 9:00am.
Jim came out and looked at my thermastat checked my furnace and said the problem was a dirty filter, I had extras in my house so he but a clean one in he also took a hose and sprayed down the coils of the air conditioner which took another minute went out to his truck inwhich I thought he was writing up the invoice, he did and stayed in the truck for about 25 more minutes doing nothing, I thought that was strange.
Came in and said he had to charge me $175.00 and that the house upstairs will cool off in a couple of hours. Well the air conditioner ran from 10:00am to 7:45pm non-stop and my upstairs was still over 90 degrees. So I called Air Tigers and talked to Jenny because Sheila was on the phone with someone else. I told Jenny that I am feeling ripped off, because the problem has not been fixed. She consulted with someone and told me to set my thermastat to 1 degree lower then what the temperature is in the house & to watch it because if everything is working fine it will shut itself off, if it doesnt you have some other problem.
Well guess what when I got off the phone with Jenny from Air Tigers and did what she told me the thermastat started malfunctioning, the room temperature read 78 then in less then a second it read 81 then a couple of seconds later read 78, I said am I seeing things? So the thermastat says 78 and I set it to 77 like they told me. And it would not go off I checked it every 20 minutes and still not lowering it buy 1 degree, then after 2 hours when I did my routine check the digital screen went blank and in the corner it said replace batteries.
So I replaced the batteries 2 AA for $3.99
and Set my thermastat to 74 and guess what my
upstairs that was in the 90's cooled off in 1 hour and
when the 78 degree reading on the thermastat came
down finaling to 74 degrees it turned off. So the
point I am trying to make is Air Tigers Jim
misdiagnosed the problem, it was the thermastat with
old batteries needing to be changed.
I called and spoke to Jenny the next day June 25 I told her I found the problem and I am not paying $175.00 for a mistake in reading the problem, she was looking for my invoice and couldnt find it, took my number and in 5 minutes Sheila call me. This is where it get bad. Sheila says her guy did fix the problem it was a dirty air filter not batteries, furnance doesnt work with bad batteries so it not the batteries. I told her that 12 hours after the filter change unit running never stopped and upstairs getting hotter and hotter not cooler that the problem was resolved when I changed the batteries so your guy didnt fix the problem I did.
Guess what Sheila I am not stupid or a lier like you are! A furnace will still run if the batteries are not fully charged but they will cause your unit not to run correctly since it is a little computer the thermastat. She started to raise her voice at me and told me I was wrong and kept on insisting they fixed the problem. This is not true. I told her are you sure you want to do this to me? She said do what? I said ripp me off?
I told her I will contact the better business bureau and post reviews on the net telling my story and I told her I will take her to court, she laughed and said go ahead sue me, it is going to cost you alot of money to do this, and she told me she was calling the police on me for threatening her with a lawsuit then she hung up on me. I tried to cancel my check but they cashed it the next day so I am out of $175.00 so if you dont want this to happen to you please dont ever use Air Tigers for Heating or Air Conditioning service. There man office is in Homer Glen IL but they have phone numbers in Lockport, Orland Park, etc which all lead to the main number.
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