I ordered the following sunglasess BVLGARI 555 10311 (gray) from in N.Y. Through google checkout. They sent me BVLGARI 555 128/87 Black (from a Califonia Co. Called RockNShades). The invoice included is for $189.49. I was charged $257.94 I contacted them (google checkout & DecorMyEyes) and requested info on returning the sunglasess and refunding my money. After a few e-mails I was given a return number and told that I would be subject to a 20% restocking fee (approx $51.00 not including return shipping fees). This is a scam! I lose out my $257 and keep something I didn't order or send it back and eat approximatley $60 in restocking and shipping fees! I want the full amount charged back to my card back. The numbers after the 555 are specific to the color!
This is the e-mail traffic:
Hello eMalish Corporation, has sent you the following message: Damaged/incorrect item for order #: THIS IS THE E-MAIL THAT I SET EARLIER TODAY: Hi, I just received the package. They did not send the BVLGARI 555 10311 (gray) that I ordered. They sent BVLGARI 555 128/87 Black. The invoice include ($189.49) has alower price than the $257.94 that I was charged! I need the return info so that I can send the shades back and get my money back.
THIS IS THE E-MAIL FROM DecorMyEyes Sales Team to me show details 3:11 PM (1 hour ago) Reply It? S the same thing though? They are black anyway. THIS IS MY RESPONSE: No, they are not they same. I had a pair of the BVLGARI 555 10311 (gray). The ones sent are black, smaller and the metal is lighter in weight. I do not want the BVLGARI 555 128/87 Black. I want my money back.
DECORMYEYES SALES TEAM TO ME:
show details 4:17 PM (3 hours ago) Reply
Your RMA # is
You may go ahead and send this item back to my address at:
EMalish Corporation
c/o DecorMyEyes.com
Once we get it back I will contact you.
1. There is a 20% restocking fee on all returns for any reason. (you may read about this on www.decormyeyes.com/faq.Asp)
2. Shipping costs are NON REFUNDABLE
3. Shipping Insurance is NON REFUNABLE.
MY LAST E-MAIL TO THEM
Also, I went back to the website and the BVLGARI model 555 color 10311 Sunglasses are the Gray. They items that you sent me are BVLGARI model 555 color 12887 Sunglasses. The order item numbers are not even the same. The 10311 is the gray model. This is why I am requesting a full refund.
Mad k
laurel, Maryland
U.S.A.
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