Complaint / Review
Millenium Marketing Dba Magazine Source
Magazine subscription, helpful Kentucky statutes (check in your state) ripoff Des Moines Iowa

This is how to respond to what seems like the typical Millenium/Mag Source subscription in Kentucky, using the consumer-friendly Subscription Sales of Printed Material law (KRS 367.510-540), as recommended to me by the Kentucky Attorney General's Office:

1: Call your local county clerk's office and check if anyone with Millenium Marketing or Mag Source has registered in the county to solicit for subscription sales. Then, get their name.in my county, no one for either organization had registered. Not surprising, since the county does not accept registrations over the phone.

If someone had registered, call Mag Source (1-800-456-6565) and get the name of the person who sold you your subscription.in Kentucky, the person who sold you the subscription has to be registered with the county clerk.

If the person who sold you the subscription was registered (highly unlikely), contact the Kentucky Attorney General's Office at 1-888-432-9257 and ask for Consumer Mediation. You still have more options.

2: Send a certified letter to the following address, and keep a copy:

Susan Hartman
Magazine Source
PO Box 1805
Des Moines, Iowa 50306

(Mag Source will not accept any terminations over the phone.) In the letter, notify Mag Source that as the person who sold you the subscription was not registered in your county, under the provisions of the Subscription Sales of Printed Material law (KRS 367.510-540), the subscription contract is NULL and VOID. (I love that part.) Mag Source argued that the sale was made out of state. It doesn't matter: the solicitation was make in Kentucky.

3: If Mag Source keeps pushing, call the Kentucky Attorney General's Office and ask for Consumer Mediation. Send them a copy of the letter with the certification info, and let the Commonwealth work for you.

Another good idea: Send a copy of the letter to the credit card company or bank while initiating a challenge to these charges. The credit card companies will usually back you against telemarketers, and the letter will be more support for them to help you.