Complaint / Review
The UPS Store
$3,240 Sony Vaio Laptop Lost, Store Offers Only $100

I sent a $3,240 Sony Vaio laptop. They packaged it all up, but they added the wrong person to the return address, then sent it to a different address than the one on my receipt. Tony claimed this was all UPS's fault, not theirs. They then confirmed Sony accepted it, but never called to let me know it had been lost until I finally heard back from Sony.

2 months later, they are trying to tell me they don't have an estimated amount on their copy of the receipt, so they only owe me $100. I gave them a copy of the original, which clearly has the estimated amount written in, but they tried to take my original copy when I went to show it to them today. I was so worried that I almost called the police, but I ended up just leaving.

I filed a small claims case. Has anyone else dealt with Tony?