I enlisted this company's help in February paying $2,500.00 to help me lift a lien on our credit report. I discovered such lien when I was applying for a mortgage. This company stated they would be quick as they were informed I wanted this done ASAP, as I am in mortgage process and need to close by March 06.
I have had 3 different counselors who have never returned a call. Vy was the last one. I called her 21 March to urge action. I was told she was out ill and leave a message and someone will call me back that day. As usual, no one called. I was panicked as my bank wouldn't approve a mortgage until lien was lifted. I had no choice but to go to the IRS in Syracuse, NY. I paid the lien off ($9030.04). I am now approved and purchased my home.
I reported Tax Inc to the Better Business Bureau of Los Angeles. They informed me that there were 99 complaints already filed. When I confronted Julie Chen about that, she stated that if I wanted to see my money again, I would have to remove my complaint to the BBB.
I tried several times to terminate relationship with the company to no avail. Not only would no one call me back, Brett Freitas actually hung up on me when I asked for my money back.
Michael Maynard was the only person to ever return a call and gave me a Mr. Ciaco to call. He is their "sales manager". He told me in no uncertain terms that I will never see my money again", and "there was nothing I could do about it".
I suspect there are no lawyers there as advertised on their site. The only one to make a phone call to the IRS, one and a half years after I hired them, was a CPA; Grossman is his name. Of course by then, I paid the IRS.
Their fraudulant use of logos from ESPN, CNN, MSNBC and others instill a false sense of security. I am surprised to this day, those logos appear.
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