We aren't even sure how they got our information. They claim to have our credit card number and want to charge us $72.00. They have called the house several times in the past two days, once at 10PM our time. There's never anyone there. This morning someone finally was on the other end when they called. I'm assuming it was this Josh person, since when I asked to speak to someone higher than him because of his rudeness he laughed in my face and pretended to go get someone else.
I've never seen such an unprofessional person in my life. He sounds like some punk kid who has nothing better to do. I have filed complaints with the local BBB and the Attorney General (oh he says they won't do anything by the way) and I will wait and see what happens.
I have emails in writing telling them to cancel whatever subscription or account they claim to have. You also cannot reach anyone at the number 801-944-0838 on their website and the number on BBB doesn't go anywhere either. The email address on BBB comes back as bad ([email protected]) but I found someone named Julie under an ad on CraigsList and emailed her as well. I have all of the documentation and they are messing with the wrong person if they think I will go away.
If they are a legitimate business, they really need to find someone more professional for their CEO and they need to learn that word of mouth will kill your business and you need to treat people with respect. If they want their account canceled, then just cancel it, instead of going through lawsuits and complaint boards. Unless of course, you're just in it to scam people...
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