I ordered this service over the telephone. The equipment was sent to me in the mail. I had to connect the phone myself. Just recently the service had gotten real bad, all I could hear was static and no one on the receiving end could hear me. I called tech support and the person I spoke with just kept making me disconnect all kind of wires and reconnect them. He didn't know any more than I did. Finally I told him to cancel the service.
I was then told for the very first time that there would be a 39.99 disconnect fee. I told them I would not pay it, but unfortunately they had my credit card number and immediately withdrew the fee from my account. I wrote several letters requesting they credit my accound back the fee. My complaint was that never at any time was I told anything about this fee. Had I been told this I would not have ordered the service. As a matter of fact, I had canceled one time before and was not told at the time either anything about the fee, nor was I charged it.
I wrote the B.B.in Holmdel, S.C. And the Attorney General here in Baton Rouge. They both sent me a copy of the letter Vonage sent them, saying that that was the policy of the company.
I wrote the B.B.B. And the Attorney General both and told them, of course Vonage would not admit to any wrongdoing. I asked them what was the purpose of contacting them at all if they were just going to go by what they reply and let it go. I told them I thought that their position was to protect the consumer, not the people who were ripping off the consumer. I am 86 years old, and frankly I am tired of being ripped off.
Nezzie
Inez
Denham Springs, Louisiana
U.S.A.
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