I built a pool with Blue Haven TN. I have problems from the beginning.
They started building on June 07 and finish at the end of November 07. The have to redo the stamped concrete around the pool because the first time was not made right.
Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. The changed the Hayward motor and replaced (I found today that they replaced it with something else so Hayward do not cover their warranty). They also installed the ozonator on the wrong place making the filter filling with air. We still have a lot of problems... To many to describe. Now the office in Knoxville is close and Blue Haven National do not want to be responsible for the problem.
I call the 1-800 customer service and Ms. Ellen which number is 972-316-8662 provided me with the worst customer service I have to deal in my life, treat it me like crap. Said that it is not their problem, she does not want me to call her anymore or give me any number or names or other people in Blue Haven that can help me to solve all this problems. I spent $70,000 on my pool to be treated poorly and they washed their hands simple like that. Well, I built my pool with them, base on their #1 ranking, their name and their reputation (that's what I thought them). I also thought that I will be back up with a national company in a case like this. What a mistake! Please do not build a pool with this people. Take my word for it! Blue haven is the biggest fraud.
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