Vitalrezv was ordered on the internet and debit card information was given. I received an email stating they received my order. I did not receive the item in a resonable time frame and became suspicious. I sent an email requesting information about when I would receive the product. I did not receive a response. I then followed the instructions given to cancel the account both by phone (519-513-2218) a bogus number and internet ([email protected] and [email protected]) and was not able to do so. I tried several times to cancel the item to no avail.
I contacted my bank and told them that my debit card had been compromised and requested they cancel it. The card was cancelled and I figured I was safe.
After a few days, I checked with the bank and found where Vitalrezv had withdrawn $79.95 from my account. I questioned the bank as to why they could withdraw money when the card was cancelled. They advised me that Vitalrezv had withdrawn the money the day before I cancelled the card (several days prior to when they said they would charge the order), if I didnt cancel my account in the time frame allowed: (14 days). I filed a notice of dispute, and talked to a bank employee who had some knowlege of the internet and we began to trace where the money was sent. We were able to come up with a phone number 780-833-1139.
Further investigation revealed the number was out of Alberata Canada. I called the number and was able to talk to someone. I asked why I could not cancel the product using 519-513-2218 and she didnt have an answer for me. I asked why I couldnt cancel the item using the internet and she had no answer. I cancelled the account and advised I was filing a criminal complaint against them. A few days later the bank notified me that my account had been refunded $79.95 from Vitalrezv.
My advise would be to call the number given and cancel your account along with filing a police report. Maybe we can file a class action suit against these people for attempted internet fraud.
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