I recently had a very bad experience at this store. I have been a loyal Big O customer for years, and have gone to this particular location many times. This last time, however, when I went in to have a flat tire replaced (they have a great warranty, and replaced the tire for free), they "found" another problem with my car: apparently the CV boots on the front left and right axles were leaking. They showed me, and sure enough, there was grease coming out. Their estimate for the repair was $440. I told them I didn't want it fixed now, and that I may be back. I then took my car to a local, independent mechanic that I trust completely with all car matters. He called back a few hours later and said that he'd never seen anything like this - the CV boots were neatly severed, with no sign of wear and tear that could possibly lead to their failure. He showed them to me - sure enough, it was like they had been sliced with a razorblade, and there was no splattered grease, no wear, absolutely no evidence of a previous problem. My mechanic replaced the CV boots for $284. I will never go to a Big O again.
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