I signed up for the Boingo wireless internet service at an airport.
After supplying my cc number, it was apparent after several attempts that the wireless service was down and therefore I was not able to utilize them as an ISP.
After numerous calls to tech support, I told them that since they were unable to deliver the service I paid for & signed up for, I wanted to cancel my account and receive a refund.
BOINGO DID NOT cancel my account or stop the autobill feature. For many months, I have received a monthly charge on my credit card and boingo refuses to refund these past charges.
1. They can see I talked to their agent on the first day & was UNABLE to connect to the internet.
2. They can see that I was refunded the initial first month charge.
3. They can see I HAVE NEVER TRIED TO USE, NOR HAVE I UTILIZED, their service since that first day WHEN I ASKED TO HAVE THE AGREEMENT/CONTRACT VOIDED.
Apparently boingo doesn't care if a customer requests cancellation of the contract due to non-delivery of services. If the CSR doesn't make a note of your request in the account file, it's as if it never happened.
Very displeased with this company.
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