I called the Charleston, SC direct TV office in Oct 08 to have service installed for my Mother-In-Law residing in an assisted living facility. After I explained to the service person (Angel from my notes) that my MIL may not be in the facility very long since her condition was going down hill and that I couldn't sign a contract or agree to a designated period of time. Angel assured me that they work with these situations all the time and she understood and that there was no contract. She said she would give me a special rate based on conditions and that if my MIL resided there for a year then rates would increase. I agreed to that and service was installed. On 2 April I called to cancel the service and talked to a "Ben". Ben listened and said service would be terminated and there would be no more than one day service charge since the previous month had been paid in full. He said a box to return the receiver would be mailed to us. There was never any words or discussion of a "Early Termination Fee." On 10 April Direct TV charged by bank account $300 for "Early Termination" without my permission. This constitues fraud to me. I have contacted my credit union to attempt reversal of charges but doubt anything can be done since it was a debit card payment. I will contact the State Consumer Affairs Department, the Better Business Bureau and the Local News Network to try and help Direct TV all I can in their obvious scam tactics. I notice they only made 1.5 Billion last year so they probably need food money. Thanks for being an avenue to post my ire at this lying corporation greed.
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