In March, I received a call from National Merchant Solution, Inc. Asking for an opportunity for them to save us money on credit card merchant service. We set up a meeting on March 10 in our store in Irving, Texas. Their sales representative, Timothy Boyd showed up in our store and explained to me how he and his company can save us a big buck on the credit card merchant service. Since we had several bad experiences with other companies, I asked Timothy Boyd to write down what he can offer.
He wrote down Debit/Credit rate: 1.35% (our present rate is 1.69%), transaction fee per credit card is $0.10. (ours is 0.25), $5.00 statement fee, no contract, no annual fee, FREE EQUIPMENT W/CHECK PROCESSOR, FREE SUPPLIES. He said our present company is charging us $0.25/debit card transaction that he can help us to save because there will not have any transaction fee for debit card transaction. Since he is able to write down everything and promised if we want to cancel the service, all we need to do is to send the terminal back and we will not have any obligation, I let him come back on March 14 and have the paper work done.
When he asked me to sign some of the documents, I found out there is something about the lease of the equipment. I immediately told him that there should not have any lease and we will not lease the equipment since he told me the equipment is free. He ensured me that it is not a lease, it is just a document that I have to sign so that he can inform their company to dispatch the equipment. I found out that he added the term and lease amount on that paper afterward. There was no term and lease amount on the paper when I signed the paper!
He did not leave me any copies that I have signed even I asked him that day. He said I can call their office in two days to ask for it. Finally, I received a package from his company National Merchant Solution, Inc. Which contains a terminal and a key pad but without any papers that I signed. On March 29 I received a mail from them with some copies. At that time, I found the lease agreement with 48 months term and $79.99/month on it. I called the customer service and asked for explanation. They told me there is a lease that is NONCANCELLABLE. I was shocked. I asked them if they can have Timothy Boyd call me. Timothy Boyd did not call me.instead, he sent me an email and he denied everything he told me in our store. He said he had explained to me both time we met about the lease agreement, term, and monthly fee. That had never happened.
On March 14, I received a statement from RBS WorldPay (the actual credit card processing company), the rate and charges are completely different and higher than the rate Timothly Boyd told me.in fact, he had never gave me any official documents showing what rate this company going to charge us. I called the customer service of RBS WorldPay regarding the termination, they said I will have to pay over $400 for early termination. Now I am trapped.
I was so disappointed by the way Timothy Boyd conducts his business. He lied at the very beginning when we met, he lied when he prepared the paper works, and he lied afterward. We are a small business, every dime are matter to us. We cannot tolerant such business to trade with us unfairly like this. This is a scam. Beware! Do not do business with this company.
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