My story is just like everyone elses, on 2/2/09 I too was taken advantage of. I assumed that because their company is on t.V. That it was legit and because it's a law fim. They got me for $1165.00 so far, the first payment of 3. A very nice gentleman by the name of Eric Sachs (x6103) explained the usual pitch, how they could get my loan modified possibly as low as 4 percent and might even lower the balance of the loan. That I could pay my mortgage company the 6k I was behind or give his company $3495 to modify my loan... I was sold. He said a compliance manager would call me to go over what he told me.
Amber Newberry (x5722) was my first case manager who I found out about 2 weeks ago no longer works for the company. I spoke with her a total of maybe 4 times in the 45 days. Even when I faxed her a copy of the summon's the sherrif's department delivered, she said she'd call me back to advise me but never did. I missed the compliance manager's call (whose name I don't remember) and she was not available when I called her back.
The first of March you best believe Eric was on the horn trying to process the 2nd payment! I explained to him that I did not have it and to try me later in the month. A couple of weeks later Jeff with the finance department called to process the March payment. Also I received a message from Kimberly stating she was helping Amber out with my case and she needed some more information. I thought what in the world!!!
The compliance lady did catch me one day, the coversation seemed strange to me. Basically she tried to get me to agree that no one from FLM gave me any guarantee's or told me to stop paying my mortgage. I stopped her short when she asked me did I fully understand the refund policy. She told me that it's not her job to explain it to me, that I needed to speak to the person who I initially spoke to and ended the call.
I phoned Eric back to voice my concerns on March 20th. I told him that I did not feel comfortable giving them any more money until they showed me some results! How Amber was never available, at which point he told me she did not work there any longer. I told him to cancel it all, he said he understood my concerns and that he would "process my refund".
According to the refund policy on the documents from them it should take 10 business days via check. I emailed Eric a couple days ago to inquire as to the process. He replied back immediately from his blackberry that he had a family emergency so he was out of the office but to call the main number and enter prompt #2, it was customer service. I had to leave a message. I called back a few times since and it kept going to voice mail until an hour ago. A young lady answered the phone, I explained to her that I wanted to know the status of my refund. She asked my name, put me on hold, then came back on stating she would have to find out the details and call me back. I'm thinking YEAH RIGHT!!!
So far they have not tried to steal any funds from my account or call me requesting anymore. I found it interesting that they kept calling to get permission to "process another payment". Either way, obviously I'm going to lose my property but at this point I really just want my money back to help with my move. Has anyone anywhere ever gotten a refund from FLM, let alone a modification?
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