I'm writing regarding an affidavit that I submitted some months ago about a fraudulent debit that appeared on my checking account.
Sometime in November, I made the huge mistake of ordering a trial sample from Total Cleanse. Please see internet complaints regarding this company. If you had truly investigated, you would have seen what a tremendous scam this company is perpetrating.
I gave them my debit card number to cover the cost of mailing of $5.95. That's the only payment that I actually authorized. Then, about a week later they sent me an email saying that they would be sending out another package, unless I contacted them by phone to cancel it. I tried daily for 2 weeks to reach them. Their phones are set up so that you get put on hold and disconnected after 2 minutes. Either that or it's busy. I also tried to email them, but they would not accept emails.in essence, they made it impossible to cancel the order. I gave up and thought that I would just return or not accept the package when it arrived. But I never received anything although they insist that it was left on my doorstep.
After this, they continued to charge my account for various amounts under different names. It seems that B of A is so concerned about fraud when I use my card in another country, but think nothing of allowing this company to have free access to my funds. I contacted my personal banker several times, and spent literally hours at her desk trying to resolve this issue.in the end, she recommended that I open another account, which I did.
I thought that this would be the end. All the charges had been reversed at this point. I opened the new account in Dec and in Feb received a letter from B of A stating that they had concluded their investigation and that the monies had been permanently credited to my account.
Now, 3 months later, I'm being back charged for the amount of $178.00 and to add insult to injury, B of A is charging me $105 for insufficient fund because I closed my account at their recommendation. I not longer feel that my funds are safe at B of A and will be transitioning everything over to Wells Fargo Bank. I'm in my 60's and have been a good customer for over 30 yrs. I have several business accounts as well as mortgages with your bank. I had my personal banker, Candace Chavez phone the fraud department on my behalf and they were rude and inconsistent with her, first saying one thing and then changing their story and telling her something else.
In this time of economic crisis and turmoil, you'd think that B of A would go out of their way to earn our business. As you always say at the end of your phone call.
My expectation is that you re-open this case and consider reversing these charges. I would like to hear back from a supervisor and in the meantime will also be forwarding this letter to AARP and the newspapers.
BmillsteinSanta Fe, New Mexico
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