I just got scammed by this "company." I ordered a watch winder in January and, unfortunately, paid with Paypal. I thought it was odd that Paypal was billed immediately although I received no order receipt or shipment notification from Steinhausen.
One month later, I emailed the customer service department. They responded with a bleeding-heart sob-story that the CEO was hospitalized and no one else could either refund my money or authorize the shipment.in essence, the last paragraph of their response was, "you may get your winder in 1-3 weeks, and good luck at getting your money back." They have stopped responding to my email.
Five weeks later, I let Paypal know the situation with a claim against steinhausenovernight.com. They contacted the "company" and they did not receive a response, so Paypal validated my claim. Unfortunately Steinhausen's prophecy came true, and Paypal said they couldn't recover the money. Paypal also said that they were taking action and were aware of this "company's" reputation. However reassuring, I don't think I'm going to ever get a penny back until I take legal action. I would like to help in any way to ensure a class action suit is filied against this "company."
Lessons learned: 1) Steinhausenovernight.com is a scam operation. 2) Never, ever, use Paypal for an on-line purchase unless it is through eBay—you are not guaranteed a safe transaction.
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