I was charged $74.95 for Grant Writing Express membership #1020185 in spite of the fact that I canceled it because I did not receive the promised "free Grant Info CD" within the promised seven days.
Cancellation was hard to do because Grant Writing Express refused to answer their so-called customer service cancellation phone number in time for people to cancel! Instead of getting a live person, callers got a message asking them to leave their name and phone number so that a representative could get back to them. Of course, I left requested info, but never heard from them.
I finally went to their advertised website to cancel and got an automated "no-reply" email stating membership had been canceled. I replied anyway with a demand for a refund of $74.95, but have not gotten it or a reply stating why.
I feel that this company has preyed upon me and other people by FALSELY advertising grant info which was NOT delivered within said timeframe, and providing a false "customer service" phone number to cancel membership.
Does anyone know what steps I should take against this company in order to get my money back and to stop them from ripping off others?
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