This is a Hair replacement company. I paid $10 for a kit which includes products and hair colors to choose from. The 2 times I ordered from them, the hair didn't match the color I ordered. Mistakes happen, so I continued to do buisness with them. The second hair replacement piece that was sent to me, ended up being a tangeled notted mess with in a week. I had to order another hair piece so I could send back the bad one. Someone named Jessie said they would send a box to mail it back with the new one I paid for again. I received a platinum blonde piece, with nothing to return the bad one back. I called and was told they never do that, and would have to pay to send it back, at which time they would review it and decide how to handle it. I'm a 48 year old cosmotologist now working with platinum hair and it took a month of me calling to get it the return sent back to me. They sent the same piece back to me with a letter saying nothing was wrong with it and they refurbished it. The glue I ordered was supposed to last 4 weeks, doesn't last 4 days. I was cut off when i called to get some results, put on hold indefinitely while this Jessie talked to a manager. When she came back she said I would receive a call back in 10 minutes, that was a week ago. I've sent several e-mail, can't get a responce. I want my money back and I want this company called out for this ridicules style of customer service. I feel extremely taken advantage of, and can't get anyone to listen to me. Anyone in this line of buisness would know what a sensitive issue this is. I do hair for a living, so its much worse for me to have my clients trying to figure out whats going on with my own hair. I would appreciate any advice you could give me to resolve this matter. Thank you for listening. [email protected]
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