This company has no idea how to handle buisness in a proffesional manner. They're quick to except your money, however slow to take care of your needs. First of all they need more english speaking representatives. (I don't know if I'm calling a third-world country or what).
Second, no one could explain to me how you could have over seventy-five dollars on a phone account and your account is clear to recieve phone calls only to find out thirty minutes later your phone account has been blocked. The phone calls that I recieve from the facility are only ninty-three cent a call. YOU DO THE MATH!!!
When you call to talk to a representative about the problem that has taken place the only answer you recieve is that your account will be clear to recieve calls within 2-24 hours, which is the answer they respond to every question you may have. When asking to talk with a supervisor or someone who may have more experience you are then placed on hold for at least thirty to forthy-five minutes. Only to find out that "THE FLOOR SUPERVISOR" has the same answer as the representative had before.
I am truely disgusted with CORECTIONAL BILLING SERVICES/EVERCOM and how they run their establishment. I reccomend that you try and find other alternatives in talking with your love ones that are incarcerated.
Very upset and angry wife
Whiteville, Tennessee
U.S.A.
0 comments