On December 1 I bought a Sony Viao Desktop computer along with a Premium 3 year TAP extended warranty. On Feb 5th, the computer would not start, so I took the computer to the store where I bought it (Dadeland, Miami, Florida) along with the receipt for the computer and the extended warranty and the very fancy Premium Service plan. I was told I had to contact the third-party Assurant to arrange for repairs as this was the NEW CompUsa and they (TAP) were handling all service.
I contacted TAP (Technology Assurance Program) on that date, and after arguing with them for a while, they said they would send me a box to ship it to them. That was not acceptable as I had purchased " In home service" as part of the Premium Program, so they told me that in 3 business days I would receive a call from them to schedule the service. Never heard from such a "service company".
Today on February 16th, I receive an empty box via UPS (21"x17") with a return label. My computer which is registered with them is 25"x17". I called them to complain, and told them again what the problem was. I spoke to a supervisor that was more useless than the representative before and basically told me to write to someone else (Federal Service Warranty) to resolve my issue. This has to stop. This is not the first time I purchase an extended warranty for an expensive electronic equipment only to find out it is all a scam. Specially from CompUsa.
I have spent over $500 in repairing my computer as well as buying the OS as the rescue disk that comes installed in the computer was wiped out.
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