We are propane gas customers who own our own tank and shop for best price before purchase. Two weeks ago I contacted AmeriGas about their price per gallon. When the clerk asked if I wanted a delivery, I told her if I did I would get back to her — found a better price from a competitor and had my tank filled.
Yesterday, we got home from shoping to find a packing list from AmeriGas claiming they delivered 106 gallons of propane at $2.499/gallon. We do not know, in fact, if gas was actually put into our tank; what we do know is that AmeriGas was never given permission to enter our property and deliver gas. Our caller ID indicates that they never called to inform us of their intentions to deliver gas. They have a credit card number from a previous purchase and will probably charge the unauthorized delivery (if, in fact they delivered anything) to our credit card.
We called AmeriGas upon finding the packing slip and according to their clerk our account states "deliver only upon request." We told the clerk that we would not pay for the propane and she said a manager would call us. The manager never called and the phone line has been busy all afternoon. If the charge should appear on my credit card, I will call Discover and explain the situation — I don't think we should be expected to pay AmeriGas' charge. I will also be contact the Attorney General in Pennsylvania to file a complaint.
0 comments