On this day I entered the store with a pair of jeans that I had purchased on clearance with the security tags still on them. I let the store associate know I did not have my receipt anymore but I merely just wanted the security tag off my jeans. She replied in a very nasty manner that it was my responsiblity to check for this before I left the store and proceeded to tell me she would take the security off tag this time but next I need to check my clothes. So while she was in the process of taking the tag off my jeans and handing them to me I expressed how it was not my fault that the store had incompentent employees who was there responsiblity in the first place and not mine to check for these things. She gave me a nasty look took the jeans out of my hand and put the security tag back on the jeans and said " Well if your gonna act like that then I will need a receipt!" I was very stunned at this point and asked to speak to the store manager which she replied that she was the store manager (later I found out that she lied and she was not the store manager). I expressed that I needed to speak with the corporate office and demanded the phone number she wrotet this on a piece of paper I then asked her if i could use their store phone and she shouted NO! I was very upset at this point, I called the number she gave me and was on hold for 40 minutes and no one ever came to the phone so I called my husband who was at home to see if he can go online and check the phone number, he gave me a different number that he found the the website so I called it. I talked to the lady on the phone and explained my situation, she turned around and clearly stated that the store associate acted very unproffesional, I put a complaint with the mall that the store was in and I am seeking counsil I was in that store for 2 hours before the "real" store manager (Jennifer) came up to me and said that if I showed her my california drivers license that she would take the security tag off. I asked her why she waited 2 hours for her to tell me this, she had to explanation. I was treated unfairly and there was no apolgoy, I was given dirty looks and they were talking behind my back the whole 2 hours mocking me.
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