I am very unhappy Verizon Wireless customer. I spent close to 2 hours or more in the Verizon Wireless store (Catonsville, MD) being told I had to purchase an internet package -if I upgraded to another PDA -whether I wanted it or not, to find that they had a phone the Centro - which did not require it. I only found this out in discussing my options with another tech person on their phone -one hour after going round and round - still in their store.
Their service of passing people from one person to the next - and they each have conflicting information, does not appear to be convenient or helpful to no one but their workers -not their customers; in which they should show more respect for. The manager was either lying to me -when I asked him directly whether I can purchase another phone with out all the added unneeded stuff or he is not trained well/knowledgeable; either way it doesn't look good for Verizon. No apologies given at any time.
On top of all of this - they could not transfer some important pictures I had on a phone that they sold to me the week before (a story in it's self of not informing the customer properly) and thus - I was forced to purchase a memory chip or forget about my important pictures.in which I could not download prior to going to the store because the phone originally sold to me -wouldn't allow it (although it should have for the pricey media package it promotes). The store couldn't work the phone either, and continued to quote store policies why they couldn't email them to me - again pushing me to purchase more.
The newly purchased memory chip does not work in the phone, I called back as I was heading home to PA from your MD store and the same associate who was pleasant but not helpful - again could not help me, nor could the tech person that I called today.
All in all - they may have been taught to Sell! Sell! Sell! - but the one thing they didn't teach them is that a unhappy customer Tells! Tells! Tells! Everyone they come by about their bad experiences - and close their accounts at first opportunity, and that is what I plan to do.
Should I expect a refund for a memory card I cannot use or for the time I have wasted? I dare not wait...
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