I believe my situation started when I ordered a set of wonderhangers off the informercial we all see on tv. I went online and ordered my hangers. All was fine and dandy until my credit card was charged. I ordered two sets of hangers which came with two sets of processing & handling fees @$7.95 each. Problem is... They charged me $15.90 in P&h fees for each set of hangers. I considered filing an inquiry with my cc company, but decided to bite the bullet and take it as a lesson... Buyer Beware! To my surprise, I did actually receive my hangers albeit much later than the 4-6 weeks they say it will take. When I noticed the charge on my cc, I did try & contact wonderhanger about the overcharge on the p&h... But the # they give you to call is nothing more than a recorded message telling you "all reps are assisting other customers". I have "holded" on the line for over 30 minutes. You never get to speak to a real person. It is impossible to dispute anything when you order this product.
This leads to my problem with Savings2go & Planplus. I noticed just yesterday (1/24/09) two new charges on my cc for $14.95 each. One from Savings2go and one from PlanPlus. I immediately know something is wrong as I have never even heard of these two companies. The only thing I have ordered with this cc is the wonderhangers (mentioned above) and a Mp3 player from Sony.com. Sony is legit & secure - they charged me exactly what they said I would be charged and sent the product promptly.
Researching these two companies on the internet led me to this site. It sounds like I am in the same boat as many others. What they are doing HAS TO BE ILLEGAL. I never authorized anyone to charge my cc for the services of these two companies let alone have I spoken to anyone to order these services. I have never visited any website and signed up for these services. I have tried calling the #s listed for these two companies, but since it is the weekend all I get is a message telling me there office hours are M-F blah blah blah. 1-800-448-1944 is S2go # and 1-888-527-2589 is PlanPlus #.
I did online inquiries thru my cc website this morning for both charges. It is an AMEX card. Aflter completing the inquiries for both charges this is the word for word response I received from AMEX -"This merchant is enrolled in our Quick Service Program.in some cases, in order to expedite service, during your visit, they are not required to obtain an authorization, signature, or provide itemization for this purchase. Therefore, the only form of support available was provided at the time the charge was incurred." - They go on to say if I wish to pursue the inquiry further to call them. That is exactly what I am going to do as I have noticed from other peoples complaints about Savings2go and Planplus is that they will continue to charge my cc monthly.
This is absolutely ridiculous stuff like this can happen. I will update my story after speaking to Amex by phone about this. I'll be sure to give them a piece of my mind regarding their "Quick Service Program" that allows merchants to charge a consumers cc without authorization. This is complete fraud what Savings2go and PlanPlus did... Amex says they offer 100% fraud protection. We'll see. I will close my account if they do not remove these charges and prevent any further charges to occur without my authorization.
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