Complaint / review text:
In March, 2008, I visited the Perfect Smile Dental for services. Dr. Weber cut through my upper bridge and removed two infected teeth. Two inplants and two crowns were discussed with me. They were very costly. Care Credit plan was recommended to finance the cost. Dr. Duggal, perodonitist, did the procedure for the inplants. She explained to me that it would take four weeks for my gums to heal. "I would get the replacement teeth three weeks thereafter.
After my second visit, another large amount was billed to Care Credit for a post office visit. I learned about this bill the day before my third visit. When I went for my third apptm. Dr. Duggal was not aware of the charge. She also told me that she was not incharge of billing. I learned that day that Dr. Weber and his wife Jennifer was in charge of billing. I was informed at the front desk that they had called in and would not be in the office and that I had to call him the following day.
When I did call the following day he nor Jennifer would speak to me. They used an employee who just happened to be passing by as the go between. The employee told me that she was a dental assistant. Dr. Duggal wouldn't speak with me that day. I asked for a breakdown of every that had been done and would be done up to the time that I received my two crowns. She told me that someone would call me back by 4:30 that day. This was on April 28,2008.
I did not hear from anyone at the Perfect Smile Dental until May 6,2008. I received a phone call from Jennifer. She said to me that I had requested a breakdown and I should receive it in a few days. I made mention that I called over a week ago and someone was just calling me back. She told me that she had to get the pricing from California. And if I had any questions after I recieve the breakdown to call the office.
I received the break down the following Saturday. The breakdown reflected that the total amount that was quoted to me for the two inplants and two crowns at my first visit was exhausted at that first visits for the cost of the inplants. Crowns was not included. I called the Perfect Smile Dental that Monday. I was holding for seven minute. Someone at the front desk came back and told me that Dr. Weber and no one else was available to speak with
me. Dr. Weber never spoke to me again. Dr. Weber got the money up front from Care Credit. I never got my crowns.