Buying an electronic item from online store. I thought in India it has started (buying online) but it seems the processes in place for online shops are still in nascent stages. I have been buying books from Indiaplaza and was satisfied with their service. But first time I bought an electronic item, the website shows 12 working days for the product. I asked customer care if there is any expedite shipping they said no. I told them I need the product earlier than 12 days they said they will try but cannot ensure. Then for 12 days I called regularly to know the status of the product but these people said its under process. After twelve days I asked them to cancel the order then they said its not available thats why they have to cancel the order. Ridiculous! They should have told me and I would have bought from somewhere else.
After canceling the order they said it will take 4 working days to refund the money. On third day I called again and they say the process has not been initiated. And it will take another three working days. This is really poor quality customer service.
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