I too signed up for the free trial with shipping of $5.95. I called the number 866-320-0038 after speaking with my bank and told them that my bank would be involved if we could not rectify this situation by phone. They told me that I was supposed to cancel my account although I never signed up for an account and that I had 15 days from the shipping date of the trial to do so or I would be charged. I argued that I never agreed to that and that on their website it specifically states in fine print that it I returned the product by January 22 I would not be charged anything. The operator agreed to cancel my account and froward my concern to the refund department who will contact me within 24-48 hours by email and that I would receive a refund in 3-5 business days. We will see.
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