These moving rogues should be prosecuted and jailed for the crimes that they commit on innocent families.
I was schedulesd to move the last week of Oct. I thought this was the real North American Movers. I did not realize that they were another company all together. When i initially spokr to there point of contact Dana she never stated that they were not the same company. I told her I was really lucky to get with a reputable company for this rate. She assured me that their reputation was impecable and that they were the lowest because they do so many shipments. Of course moving a family from san Diego to GA. The object is to do it and try to save at the same time. She called and emailed me numerous time saying she needed my credit card and i refused and stated that i will pay them by a cashiers check only. I felt that since she had assured me via email and phone that the rate was not going to change this would be the best way for me.
I sent several emails asking her to contact me if any changes in price were going to be taking place and this was the best price and it was not going to change. The total cost was $7635.00 this was suppose to be the total. When they came that morning of the move 8 am we were excited and ready so i looked out and saw that the truck was a ryder rental and a bekins container i figured maybe they are contracted with them. On top of that the truck 3/4 empty and they new we were moving a complete house of furniture. 5bdrms approx. 3500 sqft. At this time i was assured they can get all of it on the truck and this cost would also include the storage unit.
They came in with 6 workers that could not speak any english except the african american. And one of the hispanics.
They came in and brought boxes and immediatly started rapping furniture and bringing in boxes. Even though we had signed the contract we never signed to get additional materials so we thought this was apart of the service. We found out later this was there way of inflating the bill without our consent.
Even there billing slip is designed for deception. Since you have signed the bill already upon initation they just add the materials in the section you did not sign and it appears that you did sign for it. This is apart of the scam.
After the movers have loaded all they can on the truck they ask me for a ride. I asked a ride to where? They siad we need to get a uhaul to finish getting your items and now it is 7pm. I refused and demanded to speak to the manager of the business. He was rude and a complete asshole. He stated that he would be sending another truck from woodland Hills i asked at that point why is your company coming from Woodland Hills 100 miles away instead of san diego. I was told that they only had the office in woodland Hills and that is when i found out that they were not the reputable North American i was looking to do business with. This again is apart of their scam to use another companies name to delibratly decieve the most knowledgeable consumer into believing they are indeed with a quality moving company who has been around a long time.
While speaking to this jerk on the phone he was threating me to keep my furniture. I told him this was ridiculous and that he was not going to do that he stated that he had the furniture on the truck and his guys had been instructed not to take it off. We had several phone calls at this point to the point that his workers had fallen asleep in the front yard from exhaustion and it was midnight at this point. At about 1:30 am i was exhausted and my wife and kids upset that i Had no choice but to agree to a $13,600 with this company. He started at 23k and he is giveng me a break at 13k.
Yet again apart of the con game from the con man. They have the good guy bad guy scam going during the gotiating of the price
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