After standing line at the Vancouver store, and then on the phone with heavily accented 1800Cricket CS & Supervisors, I got an internal printout of our billing forecast that showed our just set up 3/$95 family billing plan @ $33 per phone. $99. When I called CS again, he gave me a $5 credit for 2 phones (This would appear to be the $10 CS latitude in customer complaints) They still could not answer where my $40 credit balance was applied to our account, but came up with some "migration fees" to wave on 2 cricket accounts/phones. I am going to file a report with the Washington State attorney general for deceptive marketing practices and nondisclosure of terms and conditions.
Check your bill carefully.- Even this four dollar difference for 1 month over a million families nationwide is $4M in their pocket. I'm begginning to think that their CS is setup to stonewall so people just give up and pay, then deal with the crappy CS and extra expense since they are still less than other providers. What a bogus new standard of service.
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