Ordered AciaPure on a free trial with a S&H charge but was charged for two items outside the box. Hoodiagum and hoodia water were included in order without my knowledge. I was charged for an amount of $44.85 and the S&H charge was only $4.95. I noticed this debit from my account the day following the order date of 11/10/08 and immediately sent an email cancelling the entire order, was informed they recieved my email and would answer it in turn.
Did not recieve any further information so I called them on the 19th and after being on hold for 50 minutes a person answered me and stated I could not cancel the order. I informed her that this order that was to be recieved in a week had not been recieved yet nine days after they collected my money. She then informed me that the items were on back order and that they would be shipped this week. I told her that I was never informed of the back order.
She informed me that upon receipt of the order I was to send for an RMA authorization of which I did promptly and was informed by email that I could not return it and was offered $20.00 and just return the Hoodia water. I let them know that I did not want any of the order and requested again an RMA. No further response from them as of this date. BEWARE of this advertisement.
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