Appliance Help 's system identified the wrong part number for my oven. The shipping label stated that I could contact the company via e-mail or phone for returns. I sent an e-mail, then forgot about it, figuring I would receive a response. After two months, I ran across the package again and realized that I never received a reply, so I called. The person who answered told me they couldn't recommend the correct part, they would only be able to provide a refund of 80% of the order, and she couldn't transfer me to a manager. Also, there didn't seem to be a way for her to correct the part number - she recommended that I contact the manufacturer to find out what to order - so other customers will continue to be duped into ordering the wrong part and then have to put up with the dubious return policy.
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