Beware Mineral Science, only after your money!!!
I ordered a "free" trial offer online, paying the postage. Our mail is only through our post office box and, due to an obvious mix-up, the package that arrived several days after the order was placed never got to me. I only knew the package was at the post office because my credit card account was charged $59.99 and no product had been received for the "free trial."
I called the company and spoke with a representative who said to just send it back. I also found out at that time that this company is fully intergrated into the practice of ripping off customers by:
Higher level "supervisor" is ALWAYS out to lunch when you call.
1. Terms of "free 14 day trial" are not disclosed until after the product is ordered. The company is betting on consumers to not fully read their confirmation email that states - for the first time - that the "14 day" free trial starts when the order is Placed with them, not when the product is shipped or received by the customer. My package arrived at our post office approximately 10 days after the order was placed. Obviously a "14 day" free trial was not the intent of this "offer." I was told by the postal clerk who returned my unopened package that the company sends the product in the slowest method available from the post office.
2. The company has set up a system to keep your money and lie to you about how the product is to be "returned." I was told to "just ship it back" and mark "return to sender" on package if I could find it in our post office.
3. I went to the post office on November 4. The clerk found the package, marked it "refused" and sent it on it's way back to the company.
4. I have called four times and spoken to Colleen, Melissa and possibly one other person to get my $59.99 refunded. They claim they haven't received the package back as of November 26. Oh come ON!!!
5. I believe Colleen said she would refund my money after they received the package back. Of course, now they haven't received it. Oh, do I have a shipping #? No, they told me what to do and I did it.
6. Melissa is authorized to give me a partial refund of $24.00 even though she claimes the company hasn't received my package. I said no and told her she and her company were liers and had set up their systems to defraud consumers, misleading them in their advertising and stealing their money.
I will see if they refund my money. If not, I can get it back through my credit card company. However, I may never get this money back at this point.
I want to warn everyone that this company and many others like it have found a way to do business through MSN offers with the intent to steal as much money from the consumer as possible. I will never purchase anything online again.
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