Usacomplaints.com » Miscellaneous » Complaint / Review: LA Fitness - Poor customer service and management. #379831

Complaint / Review
LA Fitness
Poor customer service and management

I've an individual instruction account... Yes, I understand today. The very first 6 months about the twelve months agreement went well. When I viewed administration and fitness instructors come and proceed.inside the first 6 months I'd (5) five various coaches since LA Exercise includes a high-turnover rate.insufficient administration and customer support in attempting to maintain the client pleased and provide you that which you paid for. The final 3 months I've been billed for fitness but have now been not able to get one to guide occasion with. After 3 months of calling and entering the gym regular looking for the coach I had been dealing with... Whom "was only below" or "he visited get supper and you will be in one minute" I made a decision to stop my (1) twelve months fitness agreement. Actually that I'd previously utilized six months and compensated for 3 that we hadn't been qualified for. The supervisor attempted to obtain me-too simply practice with another person. I discussed that after 3 months and obtaining my string jerked around I'd a poor style in my own mouth and simply needed from the agreement. Then he began in using the insults, "that you don't care enough about my body to wish to enhance it" and "should you get free from the agreement your debt 50% of what's left of the agreement have you got that type of cash to discard?"...

I'm not the best shade within the container (but having a smile I actually do my research properly). I determine with (3) weeks left on my agreement at (3) instances monthly that might be (9) times $25.00 per each program or 5.00 /2 = 2.50. I owe LA Fitness $112.50.

Awesome, friend supervisor (Pad Kilometers), today I'd as if you to remeburse me for that past (3) weeks that you simply required cash from me and didn't supply me having a support... That might be $225.00 pounds.interesting how today me throwing out cash doesn't appear to ring genuine cause today your paying me.

He leaped up from behind his table strolled away and named his chef to try and determine how to proceed. He returned and explained I'd need to return (when another man was there) in order for them to perform a buy-out of my agreement.

The gymnasium is nice, all of the clients you will find nice, some of the coaches are excellent... The administration and also the remainder of these want to get in contact having a small customer support since using the occasions how they are... They'll be fortunate to obtain fresh individuals to practice. I'll never use fitness instructors again out of this location and may actually use at-top to sort out in outlining why I'm in this way.

Awaken and focus on your CUSTOMER SUPPORT ABILITIES... We're those spending your expenses. After you have cheated the city whatever you may do is turn off and move ahead... Therefore get right and remain or prepare to maneuver.


Offender: LA Fitness

Country: USA   State: Texas   City: Pearland
Site:

Category: Miscellaneous

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