This is what happened. Its a very hurtful story since it hurts that this company can be so vicious and cruel. Im in the US NAVY so I was underway or pretty much its the same thing is as been deployed for a period of time at sea. Its not easy to send money to your loved ones when your underway. Im stationed in Japan and I have a Japanese fiance. While underway my fiance ran into so financial problem and she was really stressed out and especially been pregnant it didnt help out a lot. So I was desperate to find out a way to send money online. I knew i could send the money thru western union since theres non in japan. I couldnt wire my fiance money since i could'nt get in contact with my bank. So I started googleling ways of sending money online
and I came upon this website called iKobo. I read many reviews and post and they were pretty positive about this compnay. I regret this decison I should had been more thorough with my investigation. If I would had I definitely would not had been in this predicament right now. So I went to the website registered succesfully with my debit card. I bought a prepaid visa from ikobo that i paid about 720.00 dollars. I did expedited shipping since my fiance needed the funds immediately. So it went thru my debit card was charged 720.00 Dollars. A few days later I contacted my fiance and asked her if she had received her card. She did. A few hours later she leaves me an email and tells me that the Ikobo Card is not working at an international ATM which accepts pretty much every ATM card in the world. I asked her if she activated the card and she said yeah. So I verified it and she did activated her card. So I told her to wait a little while before she tried again, so she did and lo and behold once again it didnt work. So from that point on I started contacting iKobo. I emailed them about the problem and if there was a way to resolve the problem. They never ever replied to my email. I waited maybe 4 days before I recieved a message from them saying that the company was coming to an end. They said to use the remaining amount on the visa prepaid card by Novemebr 13th because by that time the card will be deactivated and not work any more. So I desperately started sending them email messages that I wanted my money refunded but once again never any replied. So I decided to call them but the only thing that came up was a voice machine. It always told me all the operators are busy so please stay on the line and the next available operator will assist you. I waited for so long but guess what no operator ever picked up the phone. So thats when i really started getting suspicious. So I emailed them even more. Again no response from ikobo company. So a few more days went bye and i get another email from iKobo saying that my funds are guaranteed with a bank called Palm Desert National Bank. So they told me any inquries I had about my refund I should contact them since thats where my funds are at. So I started emailing them and once again no replies. I mean 0 replies. So I tried to call them and guess what there phone didnt even work for me. They told me that after the 13th of November they would start refunding people there money. So where's my money now it has been close 10 days and no refund? Im sure if they did this to me I wonder how many people out there are going thru the same dilemma im been faced with. We can't let this happen this company has to be held resposible for its actions. They should refund and give back the money to the people who earned there money working and not scamming. I hope this definitely gets resolved and the company is held accountable for its cruelty and injustice.
Mr. Xxxxxx
FPO
U.S.A.
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