I went to Alliance Urgent Care in Gilbert, AZ this morning for myself and my son to be seen. Dr. Nicholas Williams was sitting at the front desk while I was filling out paperwork, and the staff was trying to verify my insurance. He asked me what we were being seen for, so I told him our symptoms. Without asking me anything further about our medical history, if my son was running a fever, and so on, he rudely stated that we had a cold just like 50% of the people in Phoenix, and that I was going through all of this hassle for a common cold.
Keep in mind that he is giving me medical advice in the waiting room! I'm not an idiot, or the type of mother that takes her child to the doctor for every little runny nose. I was so angered by his unprofessional advice that I left before even paying my co-pay. I will take my son to his Pediatrician in the morning and discuss this with her. If he ends up having anything other than a common cold, this complaint will go further.
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