Our mortgage is due to adjust December... We are trying to modify out loan to relock it and the modification department leaves you on hold several minutes and then only will tell you to call the person working on your claim back... Problem is I have left 5 messages for this person, has only returned 1 call and was not to the number I requested for him to call back at, so I did not get his call - I was at work when he called, so I did not get the call he made to my home number.
I have also left messages for his supervisor, still no return call.
If my mortgage adjusts it will create hardship for my family and our home will end up in foreclosure since out payment is due to increase... And the interest rate is going up 3%.
When we originally were pursuing the mortgage for our home, Martin Alvarado from California kept telling us we were going into a fixed loan... We did not understand what we were signing - here it was for an adjustable rate mortgage. Nothing but lies... And we cannot get a return call.
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